Frequently Asked Questions

C-Map ITR is a modern, cross-platform quality control software designed specifically for ITR (Inspection and Test Record) applications. It provides offline-capable mobile apps, cloud synchronisation, and centralised management tools to streamline your QC processes.

Unlike traditional QC tools, our platform is built with modern cloud-native architecture, offers true offline capabilities, and provides native mobile applications for both iOS and Android. This ensures your team can work anywhere, anytime, with automatic data synchronisation when connectivity is restored.

Any organisation involved in ITR quality control processes can benefit from our platform. C-Map ITR Standard is designed to scale with your needs, whether you're a small team just getting started or a large organisation managing complex quality control workflows.

We provide native mobile applications for iOS and Android devices, along with a web-based management portal that works on all modern browsers. The mobile apps are optimised for tablets and smartphones.

C-Map ITR is built with an offline-first architecture that allows you to collect and manage QC data without an internet connection. All data is stored locally on your device and automatically syncs with the cloud when connectivity is available. This ensures uninterrupted workflow regardless of network conditions.

We leverage Amazon Web Services (AWS) for our cloud infrastructure, ensuring enterprise-grade security, reliability, and scalability. Your data is protected with industry-standard encryption both in transit and at rest.

Yes, C-Map ITR Standard provides comprehensive data management and reporting capabilities that support integration with existing ITR systems and other enterprise tools. Our administration and customisation features allow you to adapt the platform to your existing workflows.

C-Map ITR Standard uses per-seat pricing. The monthly plan is $150 AUD per seat per month, and the yearly plan is $1,200 AUD per seat per year. By choosing the yearly plan, you save 17% compared to paying monthly.

A seat is an active user login to your application. Each person who needs access to C-Map ITR requires one seat. You can add or remove seats as your team grows or changes.

Yes, you can add or remove seats at any time. Changes to your subscription will be prorated based on your billing cycle, so you only pay for what you use.

Yes, you can change your billing cycle at any time. The yearly plan offers better value with 17% savings compared to the monthly plan.

We accept all major credit cards and process payments securely. All pricing is in Australian Dollars (AUD) and billing is handled through our secure payment system.

C-Map ITR Standard includes secure user management, mobile & web workflows, comprehensive data management & reporting, project & asset management, inspection & quality control tools, notifications and communication, plus administration & customisation features.

Yes! C-Map ITR is designed with an offline-first approach, allowing you to work seamlessly without internet connectivity and sync when you're back online.

C-Map ITR provides specialized inspection and quality control tools for comprehensive quality control workflows, with detailed logging and reporting capabilities.

Yes, C-Map ITR Standard includes administration and customisation features that allow you to brand the application to match your organisation's identity.

C-Map ITR Standard includes secure user management and access control features with enterprise-grade security measures including end-to-end encryption, secure cloud storage, and compliance with industry standards. Your data is protected both in transit and at rest with proper authentication and authorization controls.

Data is stored in secure AWS data centres with multiple backup locations to ensure high availability and disaster recovery. You can choose your preferred data region during setup to meet compliance requirements.

Yes, we comply with relevant industry standards including ISO 27001 for information security management. We also follow best practices for data protection and privacy regulations.

Yes, C-Map ITR Standard includes comprehensive data management features that allow you to export all your data at any time in standard formats (CSV, JSON, PDF). This ensures you maintain full control over your quality control data and can integrate with other systems as needed.

All customers receive email support.

Standard support requests are typically answered within 24 hours. Priority support (Professional plans) receives responses within 4 hours, and Enterprise customers get immediate attention for critical issues.

Yes, we offer comprehensive onboarding and training for all plans. Enterprise customers receive personalized training sessions, while other plans include access to our training materials and documentation.

Absolutely. Our team can assist with setup, configuration, data migration, and integration. Professional and Enterprise plans include dedicated implementation support.