How to Use C-Map ITR
A comprehensive guide to help you get the most out of the C-Map ITR quality control platform
Platform Overview
📹 Video Guides & Tutorials
Platform Components
C-Map ITR has four parts that work together seamlessly:
Admin Portal
Manage your organisation, users, and billing
Web Portal
Create projects, view activities, and access reports
Mobile App
Collect inspection data in the field (iOS & Android)
Report Generator
Create professional, branded inspection reports
Web Portal Overview
The Web Portal is your command center for managing inspection projects. You can:
Monitor Progress
View active projects and sync status in real-time
Generate Reports
Create professional inspection reports with all collected data
Export Data
Download your data in CSV, JSON, or PDF formats
Manage Teams
Assign tasks and track team member activities
💡 See it in action: Check out our Usage & Features video guides for detailed walkthroughs
Mobile App Essentials
Getting the App
📱 iOS
Download from App Store
iPhone & iPad (iOS 14+)
🤖 Android
Download from Play Store
Phones & Tablets (Android 8.0+)
First Time Setup
- 1Sign in with your account credentials
- 2Grant permissions for camera, location, and storage
- 3Wait for your projects and data to sync
- 4Start collecting inspection data in the field!
✈️ Works Offline
The mobile app works without internet connection. Your data saves locally and syncs automatically when you're back online.
Learn more in our FAQ →📚 Learning to use the mobile app? Our Task & Activity Tracking guide shows you how to capture weather data, record activities, add photos, and more
Best Practices
Quality Data Collection
- ✓Complete all required fields
- ✓Take clear photos from consistent angles
- ✓Add detailed notes for issues found
- ✓Use consistent terminology across your team
Security Essentials
- ✓Use strong, unique passwords
- ✓Never share login credentials
- ✓Log out when using shared devices
- ✓Report lost or stolen devices immediately
💡 Pro tip: Sync your mobile app before heading to remote locations, and connect to WiFi regularly to back up large photo files
Quick Fixes
🔄 Data Not Syncing?
- 1. Check your internet connection
- 2. Make sure you're logged in
- 3. Verify you have enough storage space
- 4. Try tapping the sync button in settings
⚡ App Running Slow?
- 1. Update to the latest app version
- 2. Restart the app completely
- 3. Clear old photos and cached data
- 4. Check your device has free storage
Need Help?
Our support team is ready to assist you. When contacting us, include:
- • Screenshots of any error messages
- • What you were trying to do when the issue occurred
- • Your device type and app version
Ready to Get Started?
Watch our step-by-step video guides, check the FAQ, or reach out to our support team